Insurance Claim Experience Question - Please Help

geoMember

I have had a customer claim she has not received a package, which USPS delivery confirmation says was delivered on 7/26. I am having post office check further, but anticipating I will need to file a claim. I see on the U-Pic claim form they ask for the delivery confirmation number.
Has anyone had experience with this?
If U-Pic sees that USPS says delivered, will they still pay?
Customer says "sometimes the postman delivers to the wrong address so she needs to see the signature of the person who received the package". Of course there is no signature with delivery confirmation.
I will be filing the claim and including the documents U-PIC requires - the buyer's claim and fraud statement - but
Has anyone out there filed a claim under these circumstances - and more importantly was it paid?

8/12/101:28 PM

Original Post

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