quote:Originally posted by http://number1varietystore.com/:
I also have an insurance question? I have signed up to use auctiva insurance under optional. I thought they pay for the insurance? When I went through check out I have to pay for the insurance and I never got credit for it through auctiva? Is there something I need to do? Am I doing something wrong? You're help would be greatly appericated. Thanks
Your customer pays you for the insurance, then you pay Auctiva. Auctiva does not provide it free of charge.
Does your eBay "Order details" show that insurance was paid for by the buyer?