Is anyone else having problems with the new Auto-Feedback?

deejaMember

Is anyone else having problems w/the new auto-feedback feature? The first couple auctions went through fine (w/in 24hrs). I just had a couple auctions that received no "automatic" feedback after 5 days. I got sick of waiting for auctiva to post the feedback, so I posted it myself. Now I have another auction waiting for feedback and it has been 22hrs and NO AUTO FEEBACK!!! I have already filed a help request, but I keep getting answers that do not even address the question listed. I think that they are not reading the questions. Just in case there are any support people out there the case # is 236763.

Auctiva is a great service, but they keep rolling out products with a lot of bugs (ex: major store window problems and now this feedback feature). Maybe more beta testing is needed. I am beginning to think they don't get the simple customer service concept of UNDER promise and OVER deliver.

7/7/067:03 AM

Original Post

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