Reply to "Is anyone else having trouble with their images?"

I contacted McAfee on Thursday and after they had me disable Netguard in the McAfee firewall, all my photos are now showing up in both Auctiva and on my eBay listings. Prior to fixing this, I had no watchers and only 1 bid on 34 items. At least I now have some watchers on my auctions. No photos equates to no sales on eBay. If you are having this problem and have McAfee Total Protection, try disabling Netguard in the Firewall. McAfee told me not to worry, it is an add-on to their regular protection and won't make us any more vulnerable if it is disabled.
Steps to do this:
(1)Open McAfee by clicking on the icon in far right bottom corner of your screen.
(2)Click on "Firewall"; then click on "Settings" to the right
(3)Click on the down arrow for "Netguard"
(4)Uncheck box "Turn on Netguard" to disable it.

This solved my problem and hope it works for you too!

quote:

Originally posted by VintageTea:
The problem is if we have Mcafee we can call technical help and try to get it sorted on our own computers. For us the main issue is that our sales figures have dropped drastically. Visitors to ebay who have Mcafee installed are having as much trouble viewing our images as we are, and of course they are not buying because of this! Very worrying.