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Is Auctive worth the time investment

I am new to Auctiva. I invested several days learning their softwear and found the sever is down a lot or busy, it takes a lot of time to save a new listing it Auctiva will save it at all, and takes a lot of time to upload photos. I understand the service is free. Freeloaders should not complain, but is Auctiva really woth the time investment? Is the server down a lot? I also found it is impossible to call and talk with phone support. I think it would be a good idea for Auctive to charge something for phone support so new people can get some answers
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