I quite enjoy seeing articles like this. It is obviously eBay-sponsored spin, and is excellent evidence that eBay is scrambling to counter a great deal of negativity about their business policies.
Of course, they deserve every bit of the public scorn, and more. I am going to be delighted when the press and stockholders finally catch on to the reality and eBay finally spirals down the toilet, a victim of some truly insane management practices.