Somehow I ended up on the Classic Auctiva Site and opened up a claim there since I couldn't get in to our site. I just got a response with a different URL http.//38.102.38.84 Amazingly, this time it worked and I got on the right site. I was also told that Internet Explorer 7-could be causing my problem because it is beta. I am looking at puttting in FireFox instead. I hope this helps. Take care-SonShine