update reported to support , and got this
Hello.
Thank you for contacting us regarding this issue. It sounds like this issue is being caused by corrupt temporary internet files.
In order to clear your cache in your Firefox web browser, please select "Clear Private Data" from the "Tools" menu, ensure the boxes next to "cache" and "cookies" are checked, and then click the "Clear Private Data Now" button. Once this process has been completed, close and re-open your Firefox web browser for the changes to take effect. Also, please ensure that only one browser window is open when you are doing this or your cache may not empty properly
Thank you
Auctiva Support
now sorry i tryed this before , but just done again and no luck ,its not me its not this computer as ive tryed 3