ISBN search not working

When I am listing a book on ebay and use the Find Product button on the Auctiva listing page and enter the ISBN, the search rarely returns my book. Same when I search the title - even when existing listings from other sellers DO show all the the pre-filled info about the same book.

This has only been happening for the past month or two. Do I need to update something in Auctiva?
Carol Hearn WanderingCreekAntiques.com
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