I'm sorry to hear that you are facing this issue. I agree that that doesn't sound like a very good use of your time or resources.
Our Support Team here hasn't received any other reports of this happening, and I was unable to reproduce the issue within my Auctiva Account. My description stayed, even after selecting a new consignor and an existing one.
We would love to work with you more on this issue, to get to the bottom of the matter.
If you will, please submit a Support Case to us at http://www.auctiva.com/help/requesthelp.aspx, so we can work with you directly to investigate further into this matter?
We do hope to hear back from you soon.