Reply to "items are coming back without return info"

auctivamikedAuctiva Customer Support Manager

Hi Ron & Deb,

Thanks for helping to bring this issue to our attention. We have received some reports of this nature from a few other customers and are currently looking into why the return policy selection interface is not showing up for some categories in the "Baby" section on the eBay US site. It seems likely that eBay made some changes to those categories within the past week and that we will just have to conduct a category update to resolve the problem.

We're planning on running that category update tomorrow morning so hopefully this issue will be resolved then. If running the category update does not resolve the problem, we're going to have to look into what else may need to be done to make the return policy interface show up in those categories once again.

If you have any other questions regarding your account, please feel free to contact our customer support team using the form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx

-Mike

8/24/093:05 PM

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