HenryN,
This is a change to our billing procedure only; it is NOT a change to our pricing structure.
We have a team of developers dedicated to this product who are rapidly developing and rolling out new features and functionality for Auctiva.com. We release new functionality on the Auctiva site every 4 - 6 weeks. We are planning a site update later this month which will include both support for eBay's new item conditions and support for parts compatibility listings for eBay Motors. We have a great deal more planned for this year. Those actions are consistent with our commitment to our customers and indicative of our health as a company.
Yes, as Kevin Kinell posted earlier in this thread, there really has been a tremendous amount of customer confusion caused by our billing in arrears. Most--by a considerable margin--of the support cases we are receiving that are linked to this change are because the filer didn't understand that they where only just now being billed for the month of May.