This is AOL.
You need to minimize AOL and use an internet browser. That's the E that's on your desktop.
Put this into the address line:
http://www.auctiva.com
You will be at the home page, sign in and as long as you don't GO through AOL you should be fine.
It's the AOL browser and service that won't allow you to use the service the correct way. Once you use the internet explorer you'll find that you can easily navigate the site.
If you need me? Email me.
Suthrnjewl@Suthrnjewl.com
Take care, Donna