There is no excuse for taking this number of hours to inform the customers that your site is down...as well as keeping us in the dark as to the nature of the problem. I ran a help desk for years and I would never consider keeping my users in the dark. Given the number of auctions that this outage will affect, I fully expect Auctiva, at minimum, to refund the entire month's charges to each affected client. What do the rest of you think?
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