If you see this post, it details what happened and expresses our regrets. However, this outage was not the result of a 'blunder' on our part; there was a severe unplanned hardware failure which we had no control over, and which we responded to with alacrity using all the resource we have or could engage. The resolution was effected as quickly as it was possible for us to do.
We agree that we could have communicated better than we did in this instance, and will work to make that better in the future.
Regarding forum policy, I stand by what I said.
While we sincerely regret and apologize for any inconvenience this problem caused our customers, none of our employees was at fault here. In fact they worked very long weekend hours under great pressure in order to resolve the problem.
We very much understand and appreciate that people were frustrated with the situation and need to express that, and we want people to feel to post on our forums even if they are not happy with us. That said, users of our forums are obligated to comply with our policies.