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Reply to "Listing failed No return policy specified."

I just made a problem report to Auctiva, and got an almost immediate reply that says something about a new listing form, it's a known issue, their engineers are working on it, and they do not know when it will be corrected. Meantime, we just sit here and twiddle our thumbs? This is such BS. I hate the idea of having to change providers and learn to use a new interface for selling templates, but by golly, I'm getting real tired of this carp. Auctiva is buggy, buggy, buggy, and that hasn't changed - the site was buggy when it was free, and now that I pay for the service it's actually gotten worse.
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