Hi specials,
Thanks for contributing to our forum. I am not aware of any technical problems that would explain why the preview page is not loading for you, so I suspect there is something unusual on your end that is preventing that page from loading.
If you are still experiencing this behavior, the first thing I recommend trying that may resolve the problem for you is to clear your browser cache and then close and reopen your web browser.
If you continue to encounter the same problem after you have cleared your cache, I then recommend checking whether you have any pop up blockers installed on your browser that may be interfering with the loading of the preview page.
Even if the main pop up blocker on your browser is disabled, most browser toolbars (including those offered by Google and Yahoo) come equipped with pop up blockers that are enabled by default so you would need to check any toolbars you may have installed as well.
Finally, I checked our support records and was unable to find any recent cases that were filed using the details that are on file with your account. Although it is possible that you filed the case you are referring to using different information, we had already responded to all cases that were filed yesterday well before you started this thread.
Once you have submitted a case using the “File Support Case” form on our site, a confirmation message that says “Your support request has been registered in our system” should be displayed on your screen and you should receive an email confirming the case has been submitted.
I hope this helps!
-Mike