Hi specials,
I just reviewed our support case records again and I am still unable to find any recent support cases that have been filed using the information on file with your account and, while I cannot be certain what is preventing you from successfully filing support cases, I suspect that you may be missing a step somewhere during the process.
I noticed that you do currently have a couple support cases that are still open from a while back and, as a result, you should be directed to a page that states “We found other open Support Cases with your e-mail address” after clicking the “Submit Help Request” button so I am curious if you may not have proceeded past that point.
If that is the case, all you should need to do to successfully submit any future support cases you may need to file is click the “No” button under “Is this support request related to any of the cases above?” when you reach that page and your inquiry will be submitted as a new case.
Regardless, given that you have tried filing support cases multiple times recently, I will create a support case on your behalf in a moment and you should receive an email containing a link to the support case at the email on file with your account shortly thereafter.
I am not aware of any issues that would cause a support case to simply disappear after being submitted but, based on your comments and that which Ed contributed earlier, I will ask our technical team to look for any potential problems that could cause that to happen.
-Mike