Hi Community,
I am pleased to report that we have made a change to our site this morning which we believe may correct this issue, but we have not been able to definitively confirm the issue has been resolved as desired because we were never able to reproduce this behavior in testing.
If you encounter this issue with any new listings you post through your Auctiva account moving forward, please contact us by mousing over the “Help” tab and selecting the “File Support Case” link and we will look into the issue further.
-Mike