Skip to main content

Reply to "LISTINGS FAILING AS OF LAST NIGHT!"

Hi Scott,

I'm sorry to hear about your recent posting troubles. I reviewed your account and found that some of your recent posting attempts were rejected by eBay because they have data in the Choose Item Specifics interface when eBay now only accepts the new format called Custom Item Specifics for the category you are posting to.

At the time eBay adjusted their system to make it so the old format of Item Specifics would no longer be accepted the categories in question, we updated our site such that any new listings (or saved listings that did not have data in the “Choose Item Specifics” section) would *only* display the “Custom Item Specifics” link that corresponds with the new format.

However, we decided to leave the “Choose Item Specifics” link there in any existing saved listings that already had data saved in that section so sellers could refer back to what was entered there when moving the data over to the “Custom Item Specifics”

In any event, in order to get each of these listings posted successfully, you should just need to click the “Choose Item Specifics” link, press the “Clear” button in the interface that shows up, enter those details in the “Custom Item Specifics” interface and then try sending them to eBay once more.

I hope this helps. If you need any further assistance with this, please feel free to contact our customer support team by mousing over the “Help” tab within your account and clicking the “File Support Case” option.

-Mike
Copyright © 1999-2018 Auctiva.com. All rights reserved.
×
×
×
×