Reply to "Listings Not Posting Under Consignor"

Hi katoj5,

Thanks for posting your question here. In order to make sure the items you post through Auctiva are associated with the correct consignor, all you should need to do is check the "Is this a consignment item?" under the description editor in each listing and select the desired consignor from the interface that appears.

I am not aware of any current technical problems that would cause your listings not to show up under the appropriate consignor if this process is used so, if you used the process above for these listings, we will need to look into this further.

Also, the only thing I can think of that may cause a percentage sign not to show up next to a consignment item is if the item has not been linked to a commission plan. However, I am seeing “Fixed %” listed next to each item under the consignor you are currently working with.

If this problem is still ongoing, please contact our Customer Support team about this by mousing over the “Help” tab within your account and selecting the “File Support Case” option and we will do our best to help you out with this.

-Mike
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