Reply to "Listings refused because header picture is not big enough"

auctivamikedAuctiva Customer Support Manager

Hi jbt9955,

Thanks for helping to bring this issue to our attention.

It does appear that our system is blocking sellers from posting listings that are configured to use eBay's stock images as the only Gallery image, and our technical team is currently working to resolve this issue as soon as possible.

I do not anticipate it will take us long to resolve the issue, and will follow up with you once again through this thread when the issue has been addressed or any related information becomes available.

For the time being, I believe the only way to work around the issue would be to add your own picture of each item to the “eBay Header Image” and “Gallery Image” boxes within the Auctiva Image Selection section, as opposed to using eBay's stock images.

We apologize for any inconveniences this is causing.

-Mike

4/3/1412:57 PM

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