Reply to "Listings take longer to index with BuyShield"

auctivamikedAuctiva Customer Support Manager

Hi Community,

Thanks for bringing these issues to our attention. We are aware of a bug in our system that is causing the Buy Shield widget to be added to some listings posted by users who have the "Append BuyShield Warranty Widget to my listings" setting enabled in their accounts even when the "Include Buy Shield" option is not checked on the lister page. This is expected to be resolved with the site update we will be conducting tomorrow.

However, I have not heard of the Buy Shield widget being appended to the listings of users that have the "Append BuyShield Warranty Widget to my listings" account setting disabled, so that is something we would need to investigate further.

If you have had the Buy Shield widget added to your listings when the "Append BuyShield Warranty Widget to my listings" setting in your account was disabled, please contact our customer support team using the web form on the following page: http://www.auctiva.com/help/requesthelp.aspx

-Mike

12/16/083:27 PM

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