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Reply to "Missing text in saved profile ?"

Hi ebaynut,

I'm sorry to hear about the difficulties you are experiencing. I am not aware of any current technical issues that would explain the behavior you described, but I see that you filed a support case about this behavior earlier today and that the representative who replied requested some additional information.

If you are still in need of assistance with this situation, please write back to us with the requested information through your open support case on the subject and we will be happy to continue working with you on this.

-Mike
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