I personally think they are more likely to lose customers because of lack of response (which to me ='s lack of interest) than not having it at this point. (later perhaps they may lose). However, my feeling is they need to find and post a go around for doing things they are not providing instead of sellers trying to constantly find their own.
I know of several people who have left lately because of lack of responses and vague responses to many issues.
If I do not answer a question on ebay the buyer would interpret as I am uninterested. I am getting same impression lately from auctiva. When they were debating the new fees they were HOT and HEAVY on the boards constantly! Wonder what happened after they got the fees? We no longer have live support (unless we are on $19.95 plan) and the answers I get from support are very bad lately and have lots of misinformation. (reminds me of ebays old responses a little bit).
Thanks again for your support.