MMMM - you wanna borrow my "handy dandy ray gun"? I rent it out cheap! LOL. My only suggestion would have been your reply to his negative feedback. Your ad read clearly to me, but unfortunately you're right - people will not take the time to read the entire listing, nor are they willing to accept the responsibility for not reading the entire add. I think a great thing you have in your listing is that locator thing to see if the phones will work in a particular area - JMO - Dawn