According to Auctiva instruction:
quote:7. In the first section "A (Host)", click the "Delete" checkbox on the row beginning with "@".
8. In the next section "CNAMES (Aliases) change the row for "www" to "Points to" "storefilter.auctiva.com" Don't use quotation marks
So they think the A HOST should be placed back and should use Name Server instead of CNAME and asked me to contact Auciva for their help.