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Reply to "NEW 14 day return..."

Hi avamac,

Thanks for posting your question here. If you have listings on your Saved Listings page that you would like to edit to comply with eBay's new return policy guidelines, you should be able to edit up to 250 listings at a time with your new return policy details using the "Find and Replace" tool that is available on that page.

Once you have checked the boxes next to the listings you would like to revise in this manner on your Saved Listings page, just click the “Find and Replace” button along the top, select “Return Policy” from the “Select Field to Edit” drop down menu on the ensuing page, and then proceed as directed.

If you have active listings that you would like to change to reflect your new return policy, you should be able to accomplish that similarly using the “Bulk Revise” option that is available along the top of your Auctiva Active Listings page.

As others who have contributed to this thread have mentioned, we do not currently offer a way to edit the return policy in listings being relisted using the “Bulk Relist” option on the Closed Listings page.

Therefore, if you need to change the return policies in items you are relisting from the Closed Listings page, you would need to do so during the process of relisting them individually using the “Edit and Relist” option that is displayed next to each one. Alternatively, you could update your return policies in bulk on the Saved Listings page and post them anew from there.

I hope this helps. If you need any further assistance with your account, please feel free to contact our customer support team by mousing over the “Help” tab and selecting the “File Support Case” option.

-Mike
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