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Reply to "New eBay Picture Requirements..."

Hello again,

The full details of the new eBay photo hosting requirements that will be rolled out this year are available in eBay's 2012 Spring Seller Update, which can be viewed by clicking the following link:

http://pages.ebay.com/sellerin...ingrequirements.html

As mentioned in the announcement, it will no longer be permissible to include borders on your eBay header/gallery images at some point this fall. However, the borders that can be included with the images within your description using the “Image Borders” option that is available under the “Images” tab within Auctiva will still be permitted.

We have not received any details regarding whether eBay's API will reject listings that contain header/gallery images which do not meet the new requirements, but it is certainly possible that they will handle the situation in that manner. We generally do not find out about how eBay's system will respond to new policy violations of this nature until we see it ourselves.

Also, the issue the previous poster mentioned is that eBay's system does not make a new copy from the provided header/gallery image URL when an item is relisted, even if the image has been modified prior to relisting. Therefore, if you edit an image during the relist process (such as to remove a border), it will be necessary to revise the listing through eBay once it has relisted to make the header/gallery image reflect the revision you made to the image.

If you edit an image during the relisting process and the change is not reflected on the resulting active eBay listing, you should be able to update the header/gallery image that is displayed using the eBay tool that is available on the following page:

http://cgi5.ebay.com/ws1/eBayI...ayGalleryImagePageV3

That tool is designed to force eBay to make a new copy for display in the header/gallery image area from the image URL that is on file with the listing. We also do not update the thumbnails that are displayed within Auctiva when an image is edited during the relist process, but those thumbnails are not used by eBay so that should not have any impact on eBay policy compliance.

I hope this helps!

-Mike
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