quote:Originally posted by leahyrlw:
Great in theory Whiz. Unfortunately, I've found the most valuable information here on the discussion board, often from the Autiva support people themselves. Mike is especially helpful and handles our frustrations in a professional manner. I will pass along and appreciate any information gathered from experience with the new listing editor. It has been a very difficult experience. Support is also in a learning process and I have found that they also appreciate additional information picked up from the board. With our help and theirs, I'm certain we'll all reach a stage where the new editor is comfortable and less time consuming. Looking forward to that day. Great to hear of your progress Gail8180.
Hi leahyrlw,
I agree that alot of information can be gathered from the forums, I offer as much advice and help as I can, but in the case of the New Editor it is plainly not working correctly. There are still many bugs in the programming that need to be fixed.
Rather than everyone trying to find a way around the bugs and becoming complacement with a faulty programme, we as users of this software should let the programmers know that there are serious issues with it.
If we do not contact the help desk with problems that arise they will imagne that NO problem exists, and so goes the cycle that frustrated users trying to make a faulty program work will be constantly ranting and raving in the forum as to "why it isnt working correctly."
You mentioned that Support is also in a "Learning Process" are you referring to the programmers of this software ? I hope not.
Carol.