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Reply to "New error printing labels"

Hi PhilthyCollins,

Thanks for contributing to our forum. I reviewed the details you have provided about these issues and found that they are related to a recent change to our shipping label service. We currently expect to be able to resolve both issues early next week and we will update your support case to let you know when they have been addressed.

I believe the behavior is specific to the Create Similar option we provide for shipping labels so we do not expect you to encounter these difficulties when printing the first shipping label for each of your transactions.

We apologize for the inconveniences these issues are causing. If there is any additional information you would like to provide, please feel free to do so through your support case that is currently open on the subject.

-Mike
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