Reply to "New error printing labels"

auctivamikedAuctiva Customer Support Manager

Hi PhilthyCollins,

I'm sorry to hear about the additional difficulties you are encountering. Although the issue you initially started this thread to report has indeed been resolved, we have received some reports recently indicating that the details of shipping labels that have been purchased are not showing up when the “View” or “Print” options are selected.

Our technical team is currently investigating that issue and we will have it resolved as soon as possible, but I am uncertain when it may be resolved at the moment. The issue does appear to be intermittent in nature from what we have observed so far.

If you need any further assistance with the issue you are encountering, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option.

-Mike

11/13/124:52 PM

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