Reply to "New error printing labels"

auctivamikedAuctiva Customer Support Manager

Hi PhilthyCollins,

I would need to review the specific details surrounding the last time you encountered this error to determine exactly why you were blocked from generating this label, but I am not aware of any current issues that would cause this message to be generated in error so I suspect the attempt to purchase the second label was blocked by one of our fraud prevention measures.

If you continue to encounter errors of this nature moving forward, please feel free to contact our Customer Support team by mousing over the “Help” tab within your account and selecting the “File Support Case” option and we will see if we can help.

-Mike

12/7/1210:22 AM

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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