Reply to "New Listings, no store window."

auctivamikedAuctiva Customer Support Manager

Hi Trendy,

1) This process is automated and it typically takes 4-6 hours for listings posted directly through eBay to be imported into Auctiva and appended with the store window. Since this is not the case with your account, please file a support case about this issue using the appropriate link on our help page and our support staff will assist you.

2) Prices are updated by our listing maintenance which runs about every 6 hours. Once your updated prices are reflected on your active listings page, they'll be displayed in the store window the next time it refreshes, which it does about every 2 hours. The images on the store window cannot be changed, so unfortunately, image changes in your listings will not be reflected in the Auctiva store window.

-Mike

2/6/0612:15 PM

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