quote:Originally posted by maggiez33:
I purchased an item from a newer seller 2 months ago. It was costly (over $130.00 total). Before I bid on the item, I checked out the shipping cost - $7, which I though was pretty high, but oh well, I did want the item. So when I won the auction, they came back with an invoice that had an extra $2 tacked on in the seller +/- area. I emailed them, asking what it was for. They replied, after a day, that it was a handling charge, standard in all of their auctions.
I checked out all of their auctions. This person had 45 feedback, most of it from sellers - only about 6 from buyers, and all positive. I went into each and every one of their auctions, closed and still running, and saw NO disclosure of any handling charge.
So, next step was to email the seller and complain, object, etc. No response from them. I really did want the item, so after a couple of days, I paid for it through Paypal. Received it about 5 days later, and love it.
I got a really good price on my purchase, and I think they buyer was ticked off that it didn't fetch more, so they added the charge.
I left them a neutral - said nice item, but seller charged "undisclosed" handling fee.
BAM - they hit me back with a negative "BEWARE - LEAVES BAD FEEDBACK!!!" I added a reply "I leaft a neutral, which was fair".
I didn't know about Ebay's new rule regarding shipping fees. Is it too late to report this person?
I'd get in touch with eBay so fast that buyer's head would be spinning.
They can't add more after the auction has ended..you bid on one price and one price only.
When you bid it was a legal and binding contract to that auction and the wording in that auction. That auction didn't include additional charges which weren't noted.
Oh yes, I'd be in touch with eBay ASAP. I'd notify the seller of what I was doing, too. Plus, I'd send a mutual agreement to withdraw feedback as the seller was in the wrong. Heck I might even bring Paypal into the scene as the invoiced item wasn't what you legally agreed to pay when you bid upon the item.
Go get em tiger!
Donna