New problem using templates!

vinaMember

I'm using Auctiva in IE because I still can't upload pics in my preferred Firefox due to ongoing JAVA security problem. Anyway, all was going fine today until my template stopped appearing in my "create similar listing" page. I just got this message:

We apologize for the inconvenience. An error occurred while attempting to process your request. Please retry your request again. If you continue to receive this error, please contact technical support referencing ID# e7bd18c7-8052-4e03-b4b0-05d5c650f4f9. Thank you.

What is going on? I'm seriously considering a switch to some other company! I can't use you in Firefox even though I've downloaded the update multiple times & firefox add on updates show my JAVA to be "updated" NOW I have problems with templates. I never change my templates..I use the same SAFFOLA template on all of my listings. Please advise.

6/18/134:27 PM

Original Post

<ul id="{%=id%}ButtonGroup" class="button-group h-popup-buttons even-button-group even-1">
    <li id="{%=id%}Okay_buttonContainer"><a id="{%=id%}Okay" href="javascript:void(0);" class="button success no-margin-bottom h-alert-modal-ok-button" role="button">OK</a><script type="text/javascript">
        (function() {
            function {%=id%}Okay_click(event, data) {
            {%=id%}Popup.hide();
        }
        
                $('#{%=id%}Okay').on('click', {%=id%}Okay_click);
        })();
    </script></li></ul><a href="javascript:void(0);" class="close-reveal-modal" aria-label="Close Modal">&#215;</a><div class="last-modal-focus focus-utility-element" tabindex="0"></div>
</div>
<script type="text/javascript">
        (function() {
            {%=id%}Popup = new SS.Popup.ModalPopup('{%=id%}');
        })();
    </script>

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