Reply to "New to Auctiva"

choochooguyMember

Hi eshop, presume you mean the scrolling gallery when you refer to the toolbar. It can take a few hours depending on when during the update cycle I think it is you made the colour changes.

The SG contents are updated at intervals automatically, cannot remember the interval though.

But regarding Sg and shop pictures.

The listing header picture is used in the SG and Auctiva shop if a gallery picture is not available. When listing from Auctiva a copy of the picture for use in SG and shop are retained sepearately for that use and changing the header/gallery picture once live on eBay will not change the one held for the SG and shop.

You need to file a support request to get them changed.

It is quite possible the same situation occurs when the header or gallery picture is picked up from an eBay live listing after being created elsewhere, e.g. on eBay or via Turbolister.

So filing a support request is likely again.

I hop that is not clear as mud, getting late here

1/24/084:15 PM

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