Reply to "New to Auctiva"

auctivamikedAuctiva Customer Support Manager

Hi eshopeshop,

In order for Auctiva to be able to generate a scrolling gallery image for a given listing that was created outside of Auctiva, that listing must contain either a header or gallery images. If your listings use header or gallery images but we have not generated scrolling gallery images for them yet, please contact our customer support department and we'll be happy to help.

If your listings do not currently use gallery or header images, and you would like us to be able to generate scrolling gallery images for them, please add either a header or gallery image to each and then contact our customer support department to request that we update those listings to have scrolling gallery images.

Any additional questions or concerns? Please file a support request using the appropriate link on our help page: http://www.auctiva.com/free-auction-software-help/help.aspx

-Mike

1/25/083:38 PM

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