Welcome!
Have you seen this thread?
https://community.auctiva.com/eve/forums/a/tpc/f/6881044121/m/1251067521
The tutorial was done by a prior SD'er that has since moved over here.
Also I would suggest sitting through one of Auctiva's online classes. (the link is in my signature) Alot of questions are answered.
Plus, have you filled out a customer help ticket. Auctiva Brent is VERY helpful and works very hard. Tickets are answered promptly and he will do his best to help you.
I know, I've been where you are (the been there, done that syndrome) and it's hard going from one service that has no customer service (cept for fellow members) to a service that has great customer service so you don't have to rely on the help boards.
Good Luck,
Donna