SilverK,
I'm just back in after being gone for most of the day.
I sent a customer ticket in your behalf right after responding.
Auctiva Mike answered my request promptly according to the ticket time to me and the email answer to me.
Might just be spam controls on your part.
Auctiva Mike is great at working on the templates and so is Brent. Hopefully you're email controls will now allow email from them.
Good Luck,
Donna