Hi sammy7,
There is most likely a popup blocker enabled on your system or browser that is preventing this pop up window from displaying properly. Please disable alll pop up blockers on your browser/system and you should no longer experience this problem.
If you would like further assistance with this matter, I suggest you file a support case regarding this issue using the appropriate link on our help page:
https://community.auctiva.com/eve/ubb.x
-Mike