Look at the other postings going back to last week. Yes, it happens. Yes, there are options. Last week, I was lucky enough to be among a select group that lost ALL images uploaded before the last 2.5 weeks. I was advised to retake the photos and reload each and every one. I have an ebay store and put all of my unsold auctions there--had been since day one of auctiva membership. But all those pics--and thus items and sales--are now gone. All I pray is that my new auction pics will come back tonight. Post a support request and cross your fingers. Hope this helps you.