Yes, I'm having the same problem. I've submitted a help request, but haven't heard back. Everytime I get on these community boards is the same thing ~ I look for announcements by Auctiva, so as not to waste their time with a help request, then submit one, only to see that, in fact, I'm not the only one with the problem. Amazingly, never a recognition. Ya know, putting the "we're aware" in writing isn't a signal of defeat, rather a courtesy to the users, and this seems to be a massive issue here. Never the courtesy acknowledgements until a pile of people are screaming. hmmmmmmmmm I'm a very patient person, but this is the umpteenth time I've come looking here for timeframes, etc., and am beginning to feel like we're hindrances instead of customers.