Reply to "No Pictures. Clear Cache/Refresh?!??! Its a server issue."

suthrnjewlMember

Good job Detective Rick, you've hit the nail on the head!

In order for Auctiva to host those pics for your auctions, the pics have to be on Auctiva to be hosted. Once they're deleted they aren't hosting the pics any longer so of course they won't be seen. Please note that you have unlimited hosting on Auctiva and there's no need to conserve space by deleting pics.

You have to reupload the pics to Auctiva. Never delete pics until the auction transaction is done. I never delete pics until the item has been delivered to the customer and we have satisfactorially settled the auction. And then still I wait a few weeks.

You'll have to reupload the pictures, sign into eBay. Alos have the Auctiva window open to your images. This way you can see the image names.

Revise your auction with the proper .jpg names.

I knew I hadn't had any problems with my images and I have almost 500 auctions up under one ID..so I was puzzled as to why you were having a problem.

Best of Luck,
Donna

6/4/061:43 PM

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