Hi tlw72,
Thanks for bringing this to our attention. It sounds like you must have recently updated to Internet Explorer 11.0 because we have recently become aware of some compatibility issues between that new browser and the description editor on our site which can cause behavior similar to what you have described.
Our technical team is currently looking into the cause of these issues and we will implement a solution as soon as we can, but I cannot be certain when that may happen at this point in time.
Provided you are indeed seeing this behavior through Internet Explorer 11.0, you should be able to work around these issues by setting Internet Explorer 11.0 to run “www.auctiva.com” in compatibility mode, which can be done via the following process:
1) Select “Compatibility View Settings” from the “Tools” (gear icon) menu within Internet Explorer
2) Enter “www.auctiva.com” in the “Add this website” field on the ensuing “Compatibility View Settings” window
3) Click the “Add” button
4) Click the “Close” button
Since these issues are specific to Internet Explorer 11.0, you should also be able to workaround them by using an alternate browser like Mozilla Firefox or Google Chrome, which can be downloaded at no cost from the following sites:
Firefox: http://www.mozilla.org/en-US/firefox/new/
Chrome: https://www.google.com/intl/en/chrome/browser/
We apologize for any inconveniences this may be causing.
-Mike