Hi Community,
Thanks for contributing to our forum. If you are unable to see the description editor on the Auctiva lister page and you are using the Internet Explorer 10.0 browser, I suspect you encountering a compatibility issue between that specific browser and the older description editor which is still enabled in some accounts.
Assuming that is the case, in order to be able to view and edit your descriptions using the Internet Explorer 10.0 browser, you will just need to update your account to use the newer description editor we have available. This can be done by mousing over the “My Account” tab within your account, selecting the “Account Preferences” option, checking the box next to “Use Design Editor v2.0” in the Listing Management section and then clicking the “Update Account Preferences” button below.
We have been gradually phasing out the older version of the description editor and it has not been available in new accounts for quite some time now. As part of this process, if you update your account to use the newer editor, it also will not be possible to resume using the older one once again.
Since this particular issue is specific to the Internet Explorer 10.0 browser, as trinkets mentioned, you should also be able to work around the issue by using either the Google Chrome or Mozilla Firefox browsers if you would prefer.
I hope this helps. If you need any further assistance with your account, please feel free to contact (of follow up with) our Customer Support team by mousing over the “Help” tab within your account and selecting the option that best fits your situation.
-Mike