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Reply to "not loading"

Hello sarahrose -

I am sorry to hear that you are continuing to encounter difficulty with the uploader. Unfortunately, without the specific details of what occurs for you when in the process and some information about your Operating System and browser, it is difficult to say what may be occurring for you. That being the case, I suggest that you file a support case from under the Help tab of your account letting us know the details about what you are experiencing and at what point in the process as well as your OS and browser so we can look into it for you.

- Craig
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