Hi Community,
Update - We are still aware of an issue that is causing certain customers to be unable to upload images that they would have been able to upload before, which has come to the surface as a result of our recent growth. Our technical team is currently working to install some new image uploaders to resolve this problem and, at this point, it appears we'll be able to get those installed early next week.
The main factors that contribute to these failures are image size and traffic on our uploading service so, in the mean time, when you are having trouble uploading images, you may want to try the following measure, which may allow you to upload successfully:
1) Log out of your Auctiva account and close your browser. Then, re-open your browser, log-in to your Auctiva account and try uploading your images once again. This may cause to land on a web server that is less inclined to produce these uploading errors.
2) Decrease the size of your images further and then try uploading them again. If you going to give this a shot, I recommend reducing the sizes of your images by about 50 % at a time until you are able to upload them successfully.
3) Try again later. These problems tend to come to the surface during times of the day when our traffic is heaviest so you may have better luck uploading your images at night or early in the morning.
If you have any additional questions or concerns, please feel free to contact our customer support team by completing the web form on the following page of our site: http://www.auctiva.com/help/requesthelp.aspx
-Mike