Same here with Toadsville. I was not impressed at the support at all! And it took 3 to 4 emails back & forth to close account. It was like, email us to death and we may let you close it.
Now.. may have changed it has been a year.
NOT that Auctiva is perfect by any means, believe me I have ranted and raged, *matter of fact I was in a MAJOR rage when I switched to Toadsville, and went in just "knowing" Toadsville would be my prince charming. I do think Auctiva has made many improvements, I think they have many things I would like to see "fine tuned" before they jump into another lake with brand new projects. but that is just my opinion. And you know what they say about opinions. . .