Reply to "Notification of Malware to Auctiva.com"

quote:

Originally posted by D357Smith:
Comment :

Previous Comment:Friday, 2/20/2009 8:59 AM
When I went to auctiva.com yesterday and today my anti-virus software warns me of a trojan horse virus.

Operating System: Windows XP
Other Browser:

New Comment:

Hello,

Thanks for contacting us regarding this matter – I’m sorry to hear about the trouble you are having. The Auctiva website does not contain any malicious software so, since you are receiving this warning on our site, there must be some aspect of our software that your antivirus program is misinterpreting as being potentially malicious.

I suspect you will be able to prevent this warning from coming up by adding “Auctiva.com” to the “excepted” list in your antivirus program configuration. I will also forward your case to our developers to let them know you received this warning.

If you have any additional questions or concerns pertaining to your Auctiva account, please feel free to let me know, and I’ll be happy to continue assisting you.

Sincerely,
Auctiva Support